Refund Policy

Return Exchange and Refund Policy


At Juvenate your satisfaction is important. Any faulty, damaged or unsatisfactory product can be returned within twenty-one (21) days of receipt for replacement or, at our option, a full refund on the costs of the goods (excluding shipping). If you are not satisfied with your purchase please follow this procedure:-

11.1.1. Contact us via the email address or on the following telephone


11.1.2. A customer service representative will evaluate your return request, record all necessary product return information and issue you with a return authorisation number. The customer service representative will then provide you with an address to send or deliver your return.

11.1.3. Send your purchased item to the return address provided. In order to be valid the return must be received by Juvenate within fourteen (14) days of the return authorisation number being issued.

11.1.4. Upon receipt of the item a quality control inspection will be carried out and, provided that evaluation confirms the complaint and the product is received in the condition set out in sub-clause 11.1.5 a replacement product will be shipped within seven (7) days of receipt of the faulty product by us. Please note that Juvenate reserves the right to issue a full refund on the cost of the goods in lieu of providing a replacement product.

11.1.5. Return product must be received in the original packaging with tags (and generally in a saleable condition). Product received in a condition other than as set out in this clause will not be eligible for replacement or refund.

12. Force Majeure

Juvenate will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control.

13. Governing Law


These terms will be governed by and interpreted in accordance with the laws of Queensland, Australia and you irrevocably submit to the non exclusive jurisdiction of the Courts of Queensland, Australia. If any provision of these terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of this agreement, which will continue in full force and effect.


If you access the website in a jurisdiction other than Queensland, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply.